Your MSP company must delegate, and it must micromanage. However, neither of these things should be done exclusively, and an ounce of prevention is worth a pound of cure.
Micromanagement is salt. If you oversalt the dish, it isn’t edible. Without the salt, it can be bland. You’re looking for a balance here, but it will be a minority balance. That is to say: only a little micromanagement is necessary, and a little bit goes a long way. Delegation, meanwhile, is the core of an entree. Following will be a few suggestions to help you balance these qualities:
Use Delegation to Move Teams from Strength to Strength
When your MSP company delegates tasks, there will be a point at which everyone in your team has reached a comfortable sort of tech “cruising altitude”. At this point, when you switch duties around via delegation, it can give these employees new skillsets which round out the overall effectiveness of your team. Delegation is additionally necessary in unique situations and in general management. It can also be used as a tactic which directly betters employees.
Use Micromanagement to Help Employees in New Areas
When you do send a team member into territory they’re unfamiliar with, a little micromanagement is helpful in getting them to a point where they’ve got their legs under them, where they are comfortable in their new tasks. Don’t overdo it in terms of micromanagement; there’s a balance.
Be Strategic in Delegation Requiring Minute Micromanagement
Delegating to strengthen employees as a tactic shouldn’t be done during high-volumes of untested clientele or with employees who aren’t yet comfortable in their existing position. At that point, delegation is general and operationally sensitive rather than geared around employee enhancement. Know the balance here.
Your MSP company will micromanage and delegate more effectively through careful strategy and a balanced approach. Done correctly, you’ll strengthen your MSP.