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Why You Should Consider CX with KPIs in Your Managed Services Marketing

Posts Tagged ‘outreach materieals’

Why You Should Consider CX with KPIs in Your Managed Services Marketing

Tuesday, March 12th, 2019

Your managed services marketing strategy must first and foremost resonate with target markets. To do that, you’re going to want to give everyone who interfaces with your outreach materials the best customer experience (CX) possible. 

Accordingly, you need to know what present experiences are like, how to measure them, and how to produce better experiences through utilization of the data deriving from those measurements. Key performance indicators (KPIs) must be identified and put to work optimizing the effectiveness of your managed services marketing.  

 

How to Properly Balance KPIs Through CX 

You should examine three primary KPIs to help determine where CX needs work: 

  • Net Customer Value Growth (NCVG)
  • Net Promoter Score (NPS)
  • Existing Customer Referral

NCVG basically refers to how many clients your marketing campaign gains you, against how many clients you use in a given marketing period. Gains should outpace losses in an ideal scenario. The time-frame will often differ per MSP, but generally, you’re going to experience longer sales cycle periods than other businesses. Working with SEO groups that make MSPs their core clientele can be key in helping you get an idea where an appropriately balanced NCVG ratio might be.  

Such SEO groups can also help you with NPS. Basically, this is how many people would recommend your MSP’s services to their friends or colleagues based on the level of effectiveness you’ve brought to the table. How effective you are will depend on how they perceive you, so you’ll want to keep this in mind. Sometimes, perceptions aren’t accurate. To get NPS then, you should send out surveys and subtract the detractors. You should see an increasing trend over time. 

Lastly, the level of referrals existing clients give to your business is a good indicator of CX. When the customer referral KPI goes up, it means you’re doing something right. When it sags, something needs to be fixed.  

 

Developing Better Outreach Through Proper Metrics 

A managed services marketing strategy which incorporates KPIs pertaining to CX can more efficiently optimize outreach. NCVG, NPS, and existing client referral are excellent KPIs worth considering as you go about expanding CX. 

IT Marketing Strategies That Have High Likelihood of Success

Saturday, February 16th, 2019

IT marketing informed by proven strategy in terms of outreach will have a higher likelihood of producing reliable returns going forward. Following are several strategies of this kind worth considering for your MSP: 

 

Incorporate Agile, Flexible Outreach Tactics 

IT marketing needs to have as a core component of its operation a metaphorical finger on the pulse of existing market techniques. Content marketing through SEO wasn’t always as effective as it has now become. Email marketing has gotten increasingly effective owing to data and its proper application. 

You need agility in outreach, and that means being ahead of the latest trends. Additionally, flexibility is key. When tactic A ceases to work— or proves less than effective— you can seamlessly shift to the next appropriate action.  

 

Generate Leads Which Score Well and Lean Toward Conversion 

When you generate leads, score them the whole while, and aim lead generation efforts at target demographics which match the clientele of your existing operation. The more you score leads, the more you’ll be able to figure out which ones are worth your while. 

Continue to augment scoring, and you’ll see leads become increasingly inclined to convert. The idea is to make your outreach conventions facilitate a lead-generating “machine.” From there, maintain the machine, and repair it (through flexibility/agility) when this becomes necessary.   

 

Produce Engaging Outreach Materials Drawing in Prospective Clientele 

Engage target clientele through value-rich content that’s appropriate to the market you represent. One of the best ways to do this is to gauge what present clients need, what they want, what they don’t buy, and where leads fit in relation to them. From there, produce marketing matching what you find out.   

 

Conclusion 

IT marketing should have engaging outreach materials, facilitate lead-generation dependably, and operate on flexible, agile lines of engagement. MSP marketing of this kind will likely be more successful than that which isn’t informed by these strategies. 


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