Your MSP company needs to optimize at all levels. One area which is fundamental to successful forward operations involves employees. Your employees won’t always do their best, they won’t always be satisfied, and sometimes you’ll have to fire them. But you’ll increase their retention if you properly manage them and you’ll reduce the workload on yourself at the same time. Following are a few tips to facilitate such outcomes:
Give Them the Tools They Need to Succeed
Your MSP company needs to enable your employees. If those in sales have an order input system that is sluggish and often crashes, they’ll have to temporize with clients in the middle of what may otherwise have been a successful sale. Clients get annoyed when something simple takes longer than it should. Always ensure all employees of your operation at every level have the tools necessary to succeed. If they’re not doing good with the right tools, then there’s more likely a personal issue at play.
Ensure Appreciation Is Communicated Regularly
You must communicate that you value the team members you’ve hired. You can’t do this once or twice, you need to do it whenever you find an opportunity. Say nice things. Help your workers feel better about themselves. Employees who feel empowered in this way are more likely to perform at peak effectiveness.
Resist the Urge to Micromanage
Micromanagement is necessary with newer employees and those who you suspect may be acting unscrupulously. But generally, micromanagement is just going to irritate everybody, and it’s going to stress you out. Quit it. Unless there’s a valid reason, let things progress naturally and only render input when you need to.
More Satisfied Clientele, Smoother Operations
An MSP company with employees who have the right tools, know they’re appreciated, and don’t fear their boss breathing down their neck is a tech operation likely to keep workers around longer while simultaneously reducing managerial stress.