Whatever the trade or industry a business belongs to, or whatever the size of its organization, a business needs talented employees who will help accomplish the goals of the company. Your MSP company is no different from any other firm. You also need employees you can count on and who will deliver results. You would want them to have good education, great achievements, the necessary training or the mover and shaker attitude. However, this type of people is hard to come by or they usually do not stay long especially when if it is a small company. And your competitions are clamoring for them to join their organizations.
When you look at your own staff, do you see talent in the crowd? Or do you just see ordinary workers? Most likely, it is a mixture of the two. But, have you ever considered that your ordinary and average employees also have the potential to be great? There are talents in hidden places and heroes do not always look like what we expect them to be. Just like in the first movie of the Star Wars saga, Episode IV- A New Hope, we witnessed how a farm boy (Luke), a princess (Leia), two smugglers (Han and Chewbacca), an astromech (R2-D2) and protocol droid (C-3PO) banded together to thwart the plans of the Galactic Empire. Pretty awesome right? Your MSP company may already have employees with great potentials, but it just takes some nurturing for their talents to develop. Here are ways on to how to do it in your business:
Define roles and goals
You need to have a good system in place. This includes a clear definition of the roles of each employee’s position and an orientation on the corporate vision and goals of your company so that everybody would be on the same page. Explain to them that their performance goals apply to your overall growth strategy and keep track of this with an individual performance evaluation.
You have to get your employees motivated and inspired to work for the goals of your organization. Have an open-door policy where employees are encouraged to share their opinions, solutions, and ideas to you or your top leaders. Take time to have a one-on-one mentoring session with them and open trainings or avenues for education for them to grow and enhance their skills and abilities. This will help employees find solutions and sharpen their leadership skills.
Give your employees opportunities where they can be challenged to do better and have a wider scope of responsibility. Let them dip a toe in the water by letting them lead a project, campaign or event that is at first on a smaller scale. Then, give them bigger and more important roles as they grow in their confidence.
The Star Wars film redefined what it means to be a hero and showed that everyone has the capability to do great things, even a droid the size of a trash can. It is time to put an end to the corporate mentality of clock-in clock-out to get paid. By nurturing the potential abilities of your team, you will be able to effectively incentivize your employees and utilize their individual strengths to get the most output.