In managing your MSP business, you may already have committed your fair share of mistakes. You have learned from them and you move on with your business. Oscar Wilde, a famous writer said, “experience is simply the name we give our mistakes.” It is no question that making mistakes is normal and is part of business life. However, they have consequences and a series of blunders could cause the fall of your company. And we do not want that, don’t we?
As much as possible, businesses aim to plan, decide, operate, and execute processes with precision and success. Senator Palpatine, aka Darth Sidious, knew this too well. He carefully and patiently planned his rise to power and cleverly accomplished it under the Jedi Order’s nose. But after he reorganized the Republic into the first Galactic Empire and named himself Emperor, he made some leadership mistakes he did not even know about because of his ideology and arrogance.
Do you want to know what they are?
Mistake 1: Monopolizing power in the organization
Emperor Palpatine and Darth Vader were the only key people in their entire Galactic Empire. Palpatine followed the Sith’s philosophy of the Rule of Two where there can only be two Sith Lords at any given time. The master and apprentice controlled the power and had no succession plan. So, when the two were taken out, the whole government fell apart. It is the same with top-heavy companies. They have the tendency to fail once the key people are no longer around. Therefore, it is essential to plan for these situations and train the employees to be ready to assume roles for your MSP business to survive.
Mistake 2: Putting all the eggs in one basket
Palpatine had only one plan – to build the Death Star to exercise control over the galaxy, and that was pretty much it. He had no alternative plan and when the Death Star was destroyed, he just built another one which was of course also destroyed by the Rebel Alliance. This gives businesses the message to never concentrate all efforts and resources in one area as one could lose everything.
Mistake 3: Giving no chance of growth for employees
The culture in Palpatine’s empire was merely motivated by fear and there was no opportunity for the employees to have a voice in the organization. The workers were treated as dispensable objects. When you have the same atmosphere in your IT business, then employees to tend to have low morale and there would be high employee turnover.
Mistake 4: Ignoring previous mistakes
The biggest mistake is failing to learn from your previous mistakes. The emperor did not truly learn after the devastation of the first Death Star and just made another one. In a business, leaders must be humble enough to admit their mistakes and most of all to learn from them. Make an analysis of what went wrong and try different approaches and perspective so that you can carry out a better plan.
Mistake 5: Having limited to no advisers
The emperor had only Darth Vader to discuss his plans with and had no other Sith Lords to ask advice from. This made his plans vulnerable to mistakes as they were only seen from their perspectives. It is critical to have plenty of good advisers whether in taking over the galaxy or in managing a business. Advisers help in giving you wisdom through their experience or expertise and they can share a different viewpoint or mindset that could help make better decisions.
You do not need to commit mistakes first just, so you can learn from them. It is better for your MSP business to learn from other people and in this case, from Darth Sidious himself. You need to lead and manage your company with humility in order to create an environment where team members feel safe in contributing ideas, grow, and are motivated. Without humility, you will not learn from your mistakes or from others. It is time to give up ideologies that do not work and embrace a learner’s mindset.