Your MSP company will have better operations if employees and management have mutual trust. There will always be outliers throughout your years of operation, but what is to be sought might be called a general homeostasis of operations. When all things are normal, everyone trusts everyone else, and you work together as a cohesive team. Following are three steps to help you start thinking about ways to bring such outcomes about:
An MSP business needs to ensure top-down management reflects the sort of values you want your employees to have. This will likely increase productivity. Following are tips that can help you facilitate operational productivity from the bottom-up and the top-down:
Your MSP business must deal with people. They’re not statistical assets, treating them that way is inviting error. But you do want to collect data. Following is a threefold strategy to help you combine data and humanity into better management:
Collect data, but collect the right data
Listen, don’t pacify
Help employees listen to one another
Collect Data, But Collect the Right Data
An MSP business can send varying surveys to get information about internal operations, thus helping them foster employee engagement. But you’ve got to send out the right surveys and get the right information. Ask around to see what issues are impacting staff and ensure you don’t miss addressing them.
Listen, Don’t Pacify
Pool tables, vending machines, free coffee–excellent perks, and they may pacify some irritated workers who don’t seem to know what they want. But pacification only passes the buck, it doesn’t solve the issue.
An employee, for example, grumbling over a lack of free things in the break room may actually be over-worked and unable to admit it to themselves. If you really listen, you can see what the employee thinks and even determine driving factors impacting behavior. You can defer to surveys to get data which either supports or disproves your hypotheses in this regard.
Help Employees Listen to One Another
Give employees opportunities to work together. Ideally, this is done under the penumbra of normal operations. But sometimes, it’s useful to get team members who work in different areas to interact. Corporate functions, downtime that doesn’t result from technological complication, and planned events can all be essential in facilitating this.
Additionally, you can make incentives for the solution of certain internal problems. Find ways to get people talking, and they’ll have to listen to one another.
A Three-Stranded Cord
Your MSP business will be more secure with a threefold cord of employee management strategy including collection of the right data, true listening, and encouraging communication among employees.