Your MSP business should try to avoid taking a one-size-fits-all approach to coaching. Different employees respond to different sorts of coaching. Still, there are features of coaching which generally predominate across the board.
Proper coaching will increase operational effectiveness, and it will likely expand the personal confidence of employees, allowing them to function more vitally in your organization. Following are tips to help you strike the right coaching balance:
Trust and Legitimate Relationships
Your MSP business must endeavor to build trust between management and employees. Regardless of temperament, trust and relationships are integral to making a human connection. You can’t coach without a human connection. You’re certainly in authority as a manager of your team, but if you’re some faceless individual, your tips will be ignored.
If you’re always present but you haven’t built a trusting relationship, workers deceive. Because you don’t trust them, they don’t trust you. Overcome both issues by working to build trust through straightforward interaction, keeping your word, and leading by example.
Be an Active Listener
Don’t merely respond, listen. Sometimes, employees have come up with something that could better operations. Maybe they’ve identified a core operational issue impacting client conversions. Perhaps, they’ve got a legitimate gripe which requires your attention. If you listen and truly respond, they’ll be more likely to reciprocate, and you’ll likely catch some real issues.
Operate from a Core of Positive Interaction
You should be as positive as possible. Positiveness doesn’t necessarily mean you’re acting like some character out of a Disney musical. A drill sergeant can be positive without smiling if he’s encouraging. Find what positive attitude best fits you and your management staff, then coach employees toward bettering themselves using a positive approach.
Enhanced Coaching Techniques
An MSP business should manage employees through coaching that is positive, listening that is active, and trusting relationships that continue to be built upon over time. Such enhanced coaching is poised to deliver the results you’re seeking.