An MSP company that has bad leadership will have corruption sewn throughout it. When leaders are dishonest or self-interested, that communicates to those beneath them. Clients eventually become exploited in a way which reduces their likelihood to remain loyal and could very well induce them to post negative information about your business. This can reduce profitability substantially.
Here’s the thing: it can be very difficult to determine which aspects of leadership are negative. After all, sometimes a manager has to be tough on employees and even clients when they demand that which isn’t realistic or feasible. To help parse between the good and the bad, consider these qualities of poor leadership: