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MSP Business | October 6, 2018

Strategies to Help Your MSP Business Navigate the Stages of Client Awareness

Your MSP business is likely going to have a much longer selling cycle than other businesses. There are a number of reasons for this; the chief among them is the associated expense which comes with technology as used in a business setting. Your best option is usually going to involve having your finger on the pulse of clients as they transition through varying stages of the selling cycle. This requires understanding those stages, which include: 

 

  • Low awareness or none at all
  • Awareness of pain points
  • Awareness of available solutions
  • Awareness of products to help
  • Fully aware of the best available solutions

 

Your MSP business needs to understand that initially, those in your target demographic are likely not going to be aware of what you do. You’ll need a wing of content to address this. From there, you need to focus on pain point awareness. Part of your introductory content strategy could revolve around this. 

Basically, you want to recognize where pain points are for clients, empathize with them, and help apprise them of solutions to those difficulties. Once your clients know what can fix their pain points, then they need to know which specific products are best. It’s at this point that you begin to specify your MSP’s value over competitors. 

Once you’ve done this correctly, your prospects become fully aware of which solutions will best fix their operational pain. If you’ve done the job right, then your provisions will ultimately end up being what prospects seek. Testimonials can be helpful here, as can cost-benefit analyses which incorporate real numbers from real clients with whom you’ve dealt and who reflect the majority of prospects you interface with. 

You MSP business must understand the sales cycle and where prospects are on it to see increased ROI from outreach. When you’re reflecting the actual needs of the marketplace in a targeted way, then you’re more likely to find willing readers already looking for something similar, and encourage them.  


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