Advantages of Outsourcing IT Support to An MSP Company
Network Operation Centre (NOC) is an integral function of MSP companies everywhere and most businesses are now embracing it. All businesses, regardless of the type of ventures, have their digital devices networked together for easier workflow. It’s for this reason that creating an NOC is inevitable.
An NOC performs numerous IT functions such as system monitoring, coordination of network problems and changes, and IP addresses and domain name management.
The big question that business directors ask is whether to outsource to outsource to an MSP company or simply to have in-house NOC. Having an in-house IT team has the benefit of working with familiar people that they can trust. On the other hand, hiring managed service providers also has numerous profits, especially for small to medium-sized businesses.
Here are some of the benefits you can tell your clients about of outsourcing to an MSP company such as yours:
Keeping Focus on Your Core Business
Outsourcing managed services ensure that the complex IT issues are taken care of by professionals, giving your clients time to focus on initiatives that will see the growth of the enterprise.
Outsourcing for managed services is a security measure to ensure that potential clients have personnel who know, for example, the PCI compliance standards and, hence, can reduce the risks that are associated with credit card numbers, client data, and other sensitive information.
Control IT Costs
No business wants to spend unnecessarily. Thus, if there’s a chance to spend less, it’s readily embraced. Outsourcing cuts cost tremendously. Your clients will only pay for services when there’s a problem to be solved, as opposed to having an in-house team that will be paid whether there was a problem or not. Thus, companies prefer outsourcing to reduce ownership costs and reduce downtime.
Reduced Labor Costs
It’s cheaper to outsource, as customers will spend just a little portion of what you would’ve spent if they had their own in-house IT team. It can be quite costly to hire and train an IT team and this makes outsourcing the better option.
Each business enterprise has a certain level of risks associated with changes in government regulations, markets, financial conditions, competition, and technology. Outsourced managed services assume these risks and even manage it for them. Your Company is more experienced in these areas of expertise and you can decide how to avoid risk with their industry-specific knowledge on security and compliance issues.
A qualified employee doesn’t necessarily mean experienced. An in-house employee is a bit limited and may not be familiar with certain IT problems. For your clients outsourcing from an IT company such as yourself will see to it that you get an experienced person who is familiar with all problems.
Keep the Same Level with Big Companies
It’s obvious that small businesses may not be able to afford an in-house NOC. That notwithstanding, they can still play on the same level by simply outsourcing the same services that the big companies are getting.