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IT operations | July 21, 2017

Why MSPs Are the Perfect IT Operations Partner for CIOs!

IT operationsUnnecessary Worries

IT operations sourced through an exterior agency are shunned by CIOs out of fear that their job will be lost. But a chief information officer knows more about internal operations than any exterior agency can; he or she just may not have requisite resources to apply their knowledge as necessary. When a CIO needs to get certain tech solutions in place, they have to deal with internal company bureaucracy and employees. What ends up happening is that most CIOs end up treading water in a way that seems endless.

Meanwhile, bringing exterior tech agencies aboard allows an MSP to handle the maintenance, troubleshooting, and other infrastructural needs of a given IT system. The CIO can then work with internal employees to streamline operations and shift focus onto projects that have greater operational importance for a business. Growth and revenue can be driven proactively, and so maintain internal tech departments as necessary resources. It turns out only 6% of businesses liquidate internal tech divisions after bringing on exterior MSP agencies for this reason: when various “busy-work” or “chores” are outsourced, the real goals of the business are able to be explored. Look at an MSP not as a replacement, but as a partner facilitating decreased workload. This happens in a number of ways, including:

• Security improvements
• IT issues handled proactively
• Enhanced uptime
• Access to newer tech
• Savings greater than expenses of in-house IT solutions
• Shifted liability inculcating peace of mind
• Ready-trained staff for interior projects
• Cloud computing solutions
• Remote solutions

Improvements in Security, Proactive Issue Handling, and Uptime

IT operations incorporating an exterior agency stand to have information solutions which are secured better. An MSP can proactively monitor everything, watching for suspicious activity. They can additionally get patches to users. Did you hear about “WannaCry?” This was a ransomware hack attack which exploited an entry through SMB ports facilitated by the NSA for means of surveillance. When the NSA’s entryway was discovered, hackers jumped on designing a worm, but MSPs sent patches out to their clients to cover the hole. Those who got the patch were saved from a pernicious ransomware attack which resulted from the nature of a system, rather than how users navigated it. Those who didn’t get the patch were seriously undermined. Internal politics could make it impossible for a CIO to source a patch, or get it applied in time. With proactively monitored security from an outsourced provider, bureaucratic redundancies are reduced, common errors are easily found and fixed, and at the end of the day, everybody wins.

Proactive handling of potentially hazardous situations is very important to the security of any business. This enhances uptime, as it decreases the little fires which must be chased by internal IT folks otherwise. Again, exterior MSP solutions act like a partner to a given CIO, not the competition.

New Technology, Savings, Cloud Computing, Peace, and Remote Support

Your business can’t afford to constantly acquire the latest tech. However, an MSP kind of has no choice. Outsourced tech agencies must compete with other agencies. This means they’re always on the borderline of new tech releases and apply them as quickly as they can get their hands near enough to start usage. As a CIO, you’ll have to get funding approval, train people, do paperwork— it’s a hassle. You’re lucky if you can get the right upgrades at the right time in a given server’s life cycle. With an MSP partner, you can use the new tech to make breakthroughs for your company, again yielding value for your position.

Also, you’ll be able to save money this way. The MSP bears the brunt of the cost, and if you’ve hired them at a fixed rate, you can know your costs through the year beforehand. Cloud computing is an additional cost-saving agent, and both of these things shift liability to the tech agency, preserving a CIO’s peace of mind and integrity should an issue arise. Also, MSPs provide ready-trained staff for new tech and remote support.

Partner With Established Tech Agencies

IT operations which use both internal employees and outsourced agencies are more likely to succeed in terms of cost-effectiveness and innovation. A CIO partnered with an MSP can increase profitable functionality.

About our Contributor

IT operationsStephen Monk started Noverus Innovations Inc., an IT Services company serving the entire Sacramento area located in Roseville, California. Stephen started Noverus with a passion for using advanced technology to solve IT support business problems for small and medium companies in the Sacramento area. The company was started nearly six years ago with a focus on bringing state-of-the-art technology like, Backup and Disaster Recovery Solutions, fixed-fee managed services, IT outsourcing and cyber security.
Unlike many other managed IT services providers in the Sacramento area, Noverus take providing amazing customers services extremely seriously to the point of hiring people that understand how important customer service is and then teach their techs the technology skills needed.
Finally, Noverus has made a commitment to never fall behind on the technology curve so that they can always give their customers accurate managed services advice in Sacramento!

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