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Archive for the ‘MSP Business’ Category

Your MSP Business Needs to Learn the Secret of Trial Closing

Thursday, June 22nd, 2017

MSP BusinessWhat is a Trial Close?

An MSP business is regularly in situations where salespeople must define what operations are, their advantages, and what that means to a potential client. This is a perfect scenario for the trial close, which acts as a sort of mentally conditioning catalyst for getting potential clients subconsciously aligned with your business. (more…)

If You Sell Your MSP Business, Will You Risk Breaking Promises to Clients?

Thursday, June 8th, 2017

MSP BusinessHistorically, acquisitions of an MSP business leave your clients looking for a new services provider. This happens for a number of reasons. Mergers and acquisitions leave a great deal of uncertainty and make for turbulent times. This has significant impacts to your clients. The end results usually reflect negative client satisfaction levels during and after the change of ownership. (more…)

Why Should Your MSP Business Use a Chat Box?

Thursday, June 1st, 2017

MSP BusinessIt is no longer necessary for prospective clients to pick up the phone and make a phone call to a service provider. Thanks to advances in technology, many websites now feature convenient chat boxes so interested parties can communicate with a representative in real-time. Every MSP business should implement a chat box. It will help engage prospects, answer questions, address concerns, and establish a much-needed rapport. (more…)

Your MSP Business Needs To Treat Employees as an Investment

Tuesday, May 30th, 2017

MSP BusinessCurtailing Turnover

Any MSP business will naturally spend more on employees over time than on even the most expensive equipment. Proof positive: there aren’t many servers which will cost $50,000+ annually. Sure, they may cost $50,000 to purchase, $10,000 to transport, $10,000 to install, and $10,000 a year to maintain. But then you have that server for between two and five years. If you get just two years out of it, you’re looking at $45,000 a year. If you get five years out of it, you’re looking at $24,000 a year. Meanwhile, the tech guy you have maintaining that server will be a bottom-dollar bargain if, including training, benefits, and incidentals, you’re only spending $50,000 on him annually. In five years, the server has cost you $120,000. Meanwhile, the tech guy has cost $250,000. (more…)

Your MSP Business May Very Well Be Defined By Your Service Desk Efficacy

Tuesday, May 30th, 2017

Differentiating Between Help Desks and Service Desks

MSP businessIt’s important for your MSP business to understand the distinction between a help desk and a service desk. The service desk developed from the help desk. Basically, a help desk was initially designed for internal IT fixes and doesn’t generally have the same service targets. A service desk is geared at a client’s needs, and so targets for service delivery are regularly applied. (more…)

Is Your MSP Business Still Trying to Take SEO Shortcuts?

Monday, May 29th, 2017

MSP BusinessIf you’re an MSP business owner, your main focus is probably getting customers through the door. It’s so tempting to concentrate on SEO shortcuts, hoping for quick leads that result in new clients. The problem with this tactic is it just doesn’t work in the long run. You may not realize that you have an ace in your pocket that can help you create a managed services business with an ongoing increase in profit margins. This ace in your pocket is the fact that businesses today know that they need to adopt IT technology to improve their productivity and competitive edge. (more…)

How to Keep Backup Data and Recovery HIPAA Compliant for Your MSP Business

Thursday, May 25th, 2017

MSP BusinessProviding backup data and recovery is an essential service offered by an MSP business. As you may know, many hospitals and healthcare providers rely on managed service providers for the latest protection and creating data backups in case of an emergency. A few years ago, an additional HIPAA (Health Insurance Portability and Accountability Act) rule required all MSPs that provide services in the healthcare industry to be HIPAA compliant. Here are the five ways to ensure that your managed service provider company can remain HIPAA compliant: (more…)

5 Tips to Help Your MSP Business Salespeople Become Great Closers

Monday, May 22nd, 2017

MSP businessSales are a crucial part of your MSP business, and having a team of those skilled at closing is key to your success. Do you know what makes a great closer? If you aren’t aware of the skills that go into closing, you can’t properly train your sales staff how to best bring on new clients. Being a great closer has more to do with listening and developing a relationship than it does on the hard sell. (more…)

The MSP Business Marketing Man Who Was Split In Two

Saturday, May 13th, 2017

MSP BusinessThe Plight of David Jobs

The corridors of the timescape were see-through, but made a boxy, industrial building— albeit invisible. David Jobs had a background in MSP business marketing. He wasn’t savvy with physics of the molecular or temporal variety. When he found the only mirror in the place, and saw himself for the first time, he thought it was a ghost or someone else entirely. But then the figure through the looking glass matched his motions, and he knew it was only his reflection. When David went to touch the glass, his reflection did the same. (more…)

Do You Have a Clear Mission Statement for Your MSP Business?

Wednesday, May 10th, 2017

MSp BusinessManaged service providers continue to grow in popularity in the information technology space. Businesses are realizing that there’s a lot of value in hiring an MSP business to handle their IT infrastructure. The trick for a managed service provider, though, is stand out in the crowded market. You want to be able to get noticed so that when a business goes looking for their next provider, they’ll want to choose you and they’ll have clearly defined reasons why. To sell yourself as a real, trustworthy managed service provider, you need to have your overall strategy set, and it all begins with your mission statement. (more…)

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