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MSP Business | May 3, 2018

Can Your MSP Business Prevent Clients the Cost of Avoiding an Upgrade

MSP BusinessSqueeze Too Tight and You’ll Lose Your Grip

Your MSP Business can help maximize the utility of your client’s technology systems by ensuring that they get the most use out of them, while also not maintaining them beyond obsolescence. Maintaining old systems too long— letting end users cling too tightly— will eventually rescind their ability to properly control or benefit from them. There’s a “sweet spot” which differs from business to business, and without professional assistance, it can be difficult to determine just where your sweet spot lies.
Do your client’s operations use primarily Windows or Macintosh applications? Believe it or not, some computers retain their value much longer than others. However, this value retention isn’t so much confined to a specific brand as it is to how the tech is used, how your customers are expanding, and what their budgetary limitations are.

What’s true is that your customers can keep obsolete systems in use long after they’ve quit being an asset to their company. In fact, this happens often. The reasons why maintaining systems beyond obsolescence is bad may surprise you.

Costs of Support and Maintenance

If you want to restore a classic car with a carburetor, you must find a mechanic that knows how to work on those old machines— that or learn how to initiate the repair yourself. This isn’t easy, and it’ll likely be more expensive. Computers are the same, but to an even greater degree.
According to Moore’s law, technology doubles on itself every 18 months or so. This means antiquated computer systems become antiquated quickly, and your MSP business may not be able to find a specialist, should you need one if you’ve customer failed to upgrade their systems in time. Here’s a development many end user business owners overlook: CDs and DVDs are being phased out these days. Operating system upgrades today are commonly conducted via download.

This phase-out transition won’t fully mature for a few more years, but eventually, disc-based systems will be as obsolete as the record. Not upgrading your client’s systems will eventually make it so that you can’t upgrade their systems.

Security Losses

What’s harder to hack: a slide lock, a padlock, a combination lock, or an encryption? With each technological upgrade, security increases. But as things become more secure, hackers figure out new ways around such protection measures. A padlock is broken with bolt cutters. A combination lock is overcome by a safe cracker. These days, there are apps you can download on your client’s phone which can hack encryption that isn’t to the highest standard. Refraining from upgrading here can really cost your end users. Your MSP Business should be able to help clients apply the right level of security.

Decreased Performance

This is probably the most obvious downside of using tech systems until they become obsolete. An extra five seconds of load time on a web page could become an hour’s lost productivity daily.
Ensuring All Systems Are Up-To-Date
Your MSP Business should provide help to maintain the highest profitability by providing:

• Cost-Effective Maintenance and Repair
• Qualitative Security
• Enhanced Performance

Optimization costs that are properly informed will be more profitable for your clients in the long run.


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