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MSP Business | June 1, 2017

Why Should Your MSP Business Use a Chat Box?

MSP BusinessIt is no longer necessary for prospective clients to pick up the phone and make a phone call to a service provider. Thanks to advances in technology, many websites now feature convenient chat boxes so interested parties can communicate with a representative in real-time. Every MSP business should implement a chat box. It will help engage prospects, answer questions, address concerns, and establish a much-needed rapport.

The Open Dialogue Your Business Needs

Customer service is essential to attracting and retaining clients. As long as you have someone manning the live chat box, the prospect will be engaged in a timely manner. This is the open dialogue necessary to inspire trust, create a positive first impression, and convert prospects into paying customers. Some current customers will also use the live chat feature to obtain quick answers to questions. They will be inclined to continue doing business with you as long as you have a knowledgeable individual responding to the live chat inquiries.

The Human Factor Your Website Needs

Part of the appeal of a live chat feature is that it allows customers to interact with an actual person. People are tired of automatic answering services, static websites, and other interactions with computers. It means a lot to interact with an actual human being. Implement live chat and prospects will feel that much more connected to your MSP business. They will respect the fact that you are willing to keep someone on staff to provide prompt, thorough, and accurate answers to customer questions and concerns through live chat.

Live Chat for Improved Convenience

A live chat box is an incredibly convenient way to provide top-notch customer service to website visitors. Consider how easy it is for a prospect to simply type his questions, concerns, or comments in a live chat box. He doesn’t have to look for your company’s phone number, pick up the phone, dial the number, and wait to reach someone who can help. It is awfully nice to stay on the website’s homepage and have concerns addressed in real-time rather than going on a wild goose chase to the social media page, various pages of the website, and possibly even initiating e-mails or phone calls.

This added convenience will considerably bolster the strength of your relationship with potential customers as well as current ones. As long as your representatives address all concerns raised in the live chat without significant delay or inaccuracy, the customer will be much more inclined to pay for your services and remain a customer across posterity. They won’t hesitate to return to the live chat in the future as they are certain that someone knowledgeable will be available to help.

About the Contributor

JenniferMSP Business Holmes is President of MIS Solutions and a Georgia native who, after graduating from Georgia Tech, became an accomplished research virologist at the Centers for Disease Control and Prevention in Atlanta. In 2000, Jennifer hung up her lab coat to join husband Lliam at MIS Solutions as President.

In the past 16 years, she has led the MIS Solutions team to become the leaders in Metro Atlanta IT Support. MIS Solutions, Inc. is on a mission to provide managed IT services to Atlanta businesses to help them grow and support their businesses. MIS Solutions provides a wide range of IT services to Atlanta-based businesses and, combined with Jennifer’s passion for sharing effective business strategies with her clients, they are able to deliver the best business IT Support for each client’s unique environment in Atlanta.

In 2013, Jennifer’s leadership and marketing skills won her the title of Spokesperson for the nationally acclaimed Technology Marketing Toolkit, an industry group of over 550 top U.S. She is a graduate of the Leadership Gwinnett program and has acted on the boards of the National Association of Women Business Owners’ Atlanta chapter, Gwinnett Great Days of Service, the Buford/North Gwinnett Rotary Club and the Gwinnett Chamber’s Technology Board.


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