If Your MSP Business Has Difficulty Hiring Techs, It Could Be Because of Your Total Hiring Package!
The typical MSP business finds it awfully difficult to hire technicians. Part of the challenge is that technicians desire a complete package of salary, benefits and then some. Yet few companies are willing to offer such a level of compensation to a candidate who has not actually done anything for the business at this point in time. The truth is that most qualified techs won’t even consider an offer unless it is similar to one already on the table. It doesn’t matter if your company is rapidly growing, if you have the swankiest office in town or a laid-back work environment. In the end, salary and benefits almost always matter the most.
Review Your Compensation Package
Take a moment to compare your technician compensation package to that offered by similar organizations. If your MSP business offers compensation that pales in comparison to that of competing companies, there is a problem. Sure, you might attract a few techs with your current level of compensation yet it won’t lure in the big fish.
Reassess your total compensation in terms of salary, benefits and other offerings. It is not always about dollars. Some prospects value things like medical benefits, vacation time, sick days, on-site daycare services, workplace culture and other variables. Do everything you can to make your organization as employee-friendly and attractive as possible and you’ll lure in elite techs.
Recognize the State of the Employment Market
At the moment, there is a massive technician drought. There are plenty of openings yet not enough professionals to go around. This means you might have to overcompensate a shining star in order to sway him to join your organization. Otherwise, the competition might lure the best talent away and your organization will be left with what remains.
Inferior talent has the potential to impede your company’s growth rate and ultimately reduce your bottom line. If you find a superstar technician, do not hesitate to pull the trigger on a solid offer right away. Don’t let him slip through your grasp. He just might end up helping one of your key competitors steal market share that your organizations desperately needs.
Don’t Hang Yourself With a Weak Proposal
It is awfully tempting to low-ball a prospective technician just to see if he will bite at the offer. However, an offer below the market rate could come back to haunt your MSP business. Aside from a potential refusal, a weak offer could also inspire prospective technicians to bad-mouth your organization to their network of professionals. The last thing you need is for technicians to boycott your company because you have been labeled as cheap. Furthermore, a low-ball proposal will make it awfully difficult to retain top talent after they sign on. Elite techs will consider jumping ship because you have already developed a reputation for being cheap.
Brent Whitfield is CEO of DCG Technical Solutions, providing IT support in the Los Angeles area since 1993. DCG exists to help clients choose, implement, and manage IT and cloud solutions that are cost effective and reliable. DCG’s pro-active approach to IT consulting in Los Angeles is ideally suited for companies who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep your IT services that way. DCG was recognized among the Top 10 Fastest Growing IT Services Provider in North America and Los Angeles by MSP mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.